Terms of Use

1. Service Provider

Zeplin Investments (Kenya) Ltd, trading as iNet Africa, provides internet services and products on a pre-paid basis for residential and corporate customers in Malindi, Watamu, Mambrui, and Kilifi.

2. Definitions

• "Connection" — Service activation after network infrastructure installation.
• "Fair Use Policy" — Resource management ensuring equitable network access for all customers.
• "Customer Premises Equipment (CPE)" — Hardware supplied by iNet Africa required for service access.

3. Payment & Billing

Deposits and installation charges are payable upon acceptance before connection. Monthly subscriptions automatically renew unless terminated with thirty (30) days' written notice.

All services operate on a pre-paid basis. Payment is due at the start of each billing cycle via M-Pesa or bank transfer.

4. Termination

Monthly subscriptions may be cancelled with 30 days' written notice. No refund is provided for unused portions of the billing cycle.

For fixed-term contracts, early cancellation results in 50% of the remaining contract value becoming due immediately.

Non-payment exceeding 15 days triggers equipment recovery and service suspension.

5. Acceptable Use

The following activities are strictly prohibited:

• Resale or redistribution of internet service to third parties.
• Distribution of illegal content, defamatory material, or privacy violations.
• Unauthorized sharing of access beyond the registered premises.

Breaches result in immediate suspension or permanent disconnection without prior notice, with forfeiture of deposits.

6. Liability

iNet Africa excludes liability for indirect, anticipated savings, goodwill, or consequential losses, data corruption, and service unavailability, even with awareness of potential customer harm.

7. Governing Law

This agreement is governed in all respects by the Laws of Kenya.